We consider our customers and their satisfaction to be extremely important to us. In return for your support and trust, we dedicate ourselves to providing a high quality product and an excellent level of customer service.

It is illegal to reproduce unlicensed trademarks or logos onto products within the Picture Parcel site. The exclusive use and reproduction of such images lie solely with the legal owners. In addition, unlicensed copyrighted material from photographers, artists, authors and writers of original works, cannot be reproduced within the Picture Parcel web site.

Privacy, security and confidentiality are important to Picture Parcel. The following terms and conditions endeavour to make our web site a safe place to trade. You should understand that by using this web site you agree to the following terms and conditions.

General:
You agree that e-mail will be used as the standard means of communication. If your order is accepted, we will send you an e-mail confirming this.

Your statutory rights are not affected but otherwise all purchases are non-exchangeable, non-refundable and non-transferable.

Privacy Policy:
Your privacy is important to us. We are committed to protecting it. Your personal details will only be used in connection with the supply of goods and services offered by Picture ParcelTM.
Picture ParcelTM will not sell or rent your personally identifiable information or a list of our customers to third parties.

No Quibble Guarantee:
We are confident that you will be very happy with our product. Picture Parcel TM is committed to supplying products of the highest standards and are proud to offer a (No Quibble Guarantee¹ on manufacturing quality. In the unlikely event of you receiving a product that suffers from a manufacturing defect please contact customer services immediately at: info@pictureparcel.com.

We guarantee that our products are free from defect for a period of one (1) month after shipping. If in the unlikely event your order arrives incorrect or damaged, you should contact us immediately at info@pictureparcel.com.

As Picture Parcel products are personalised we can only accept returns of products in their original condition within 10 days of despatch at the discretion of our Customer Services team, provided that either the goods have been damaged in transit, or the goods suffer from a manufacturing defect.

Please note that it is the customer¹s responsibility to ensure their photograph or digital image is of sufficient quality for the size of product ordered. Also, as each product is manufactured "to order", we cannot accept order cancellations after your order has been manufactured.

Picture ParcelTM Mugs as most photographic mugs are dishwasher safe at low temperatures. It is recommended for prolonged image life that mugs are handwashed.

Due to the nature of Jigsaw puzzles it is not possible to guarantee the position of images in relation to the jigsaw joints.

If you have any other suggestions or comments regarding our products or services please do not hesitate to contact us.

Payments:
All items displayed on our website will be charged for in Euros.
Exchange rates for International transactions will be determined by the daily exchange rate applied by the cardholders credit/debit card company on the day the transaction is processed. Varied payment options are offered.

Delivery:
Normally, each product is made to order, we aim to manufacture your product within 2 days of receiving your order and allow 3-4 days for delivery. We quote a maximum delivery time of 21 days. Should you not receive your goods within this time period then immediately contact customer services at: info@pictureparcel.com.

We use An Post as our postal carrier and standard post unless otherwise requested. Please contact customer service at info@pictureparcel.com if you require information on registered delivery or for more urgent deliveries.

Customs
If your delivery address is outside Ireland, you may be subject to import duties and/or taxes. You understand that any and all charges of this nature will be borne by you.

Product Availability:
Due to circumstances beyond our control, product prices and availability may change without notice. In such case, we will notify you before shipment. In some circumstances Picture Parcel may replace items similar but not the same as those illustrated on website and on promotional material.

Back Orders:
Should an item be out of stock when you place your order (unlikely, but possible) you will be notified by e-mail that the item is on Back Order along with an estimated time of when we expect to have the item back in stock.
You may at your option wait for the Back Order or cancel that item.
If you cancel the item, credit will be issued to your credit card immediately or when the item becomes available, we will ship your Back Order.

Order Cancellation:
You may cancel your order any time prior to manufacture, but as each product is manufactured "to order", we cannot accept order cancellations after your order has been manufactured.
Contact us at info@pictureparcel.com to cancel an order.

Customer Service/Complaints:
We always endeavour to offer our customers a pleasant and enjoyable shopping experience and we are keen to hear from anyone who can offer constructive criticism on how we can make things even better. If you have any cause for complaint or would like to suggest improvements please contact customer services at: info@pictureparcel.com

Safety:
Jigsaws do contain small pieces. It is therefore important that a responsible adult should always supervise children who are building or playing with a jigsaw puzzle. Jigsaw pieces should not be put in the mouth or swallowed as this may cause harm and may be a choking hazard for children under 3 years of age.

Liability
Picture Parcel attempts to ensure that the information available on the website at any one time is true and accurate but cannot guarantee that it will be error-free. Picture Parcel does not make any warranty that the website is free from infection by viruses, trojans, worms or anything else that may have destructive properties.

Picture Parcel does not accept liability for any errors and omissions and reserves the right to change information, specifications and descriptions of listed goods, products and services.

Picture Parcel will do its best to correct errors and omissions as quickly as practicable after being notified of them.

Picture Parcel makes no representations about the fitness for a particular purpose of any of the products or services available on this website.

Picture Parcel does not accept liability for any indirect or consequential loss arising out of the use of the website or for any products or services purchased from the website.

Picture Parcel will only be liable for direct loss (save in the case of death or personal injury in respect of which there is no limit) up to a maximum total of the price of the product or service purchased in respect of any claim.

This Liability section applies only to the extent permitted by law.

These terms and conditions contain the entire agreement between you and Picture Parcel relating to your purchase. You are responsible for reading all information in these terms and conditions fully. If any of these terms are held to be invalid or unenforcable, those terms will be struck out and the other terms remain.

All material and software Copyright © Picture Parcel. All rights reserved. It is strictly prohibited to copy, republish or redistribute any of the material and software contained in the Picture Parcel site.

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